Refund & Returns Policy

At PeakDeals, your satisfaction is our top priority. If you are not completely happy with your purchase, we provide a simple and transparent process for returns and refunds.

1. Returns

• Returns may be requested within 14 days of receiving your order.

• Items must be unused, in their original packaging, and in the same condition as received.

• Certain items, including skincare, personal care products, earrings, and final sale items, are non-returnable due to hygiene and safety reasons.

2. Refunds

• Once we receive and inspect your return, we will notify you regarding approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the item is defective or sent incorrectly.

3. Exchanges

• Exchanges are offered only for defective, damaged, or incorrect items.

• Please contact us before returning a product for an exchange.

4. Order Cancellations

• Orders may be cancelled within 24 hours of purchase for a full refund.

• Once processing begins, cancellations cannot be guaranteed.

5. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

📍 Address: 2800 11th Avenue, Suite 1100, Prince George, BC V2L 3P4
📞 Phone: +1 825-798-5261
📧 Email: hello@peakdeals.top

We are committed to resolving any issues quickly and fairly to ensure a positive shopping experience.